Good morning, Arjun 👋
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💰 REVENUE AT RISK
$0
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🤖 AUTOMATION ROI
₹0
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COST/HR:
🔥 Critical Tickets
⚡ Automation Activity
📊 Tickets by Category
🌡 Sentiment Heatmap — by Client
Ticket Queue
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| ID | Subject | Client | Tier | Priority | Status | Sentiment | Agent | SLA | CSAT | Category |
|---|
0 tickets
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Client Health Monitor
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All Accounts — Health Scores
Routing Rules Engine
Automated ticket distribution · 0.3s avg routing time
Rules Fired Today
–
Across all active rules
Avg Routing Time
0.3s
vs ~4min manual
⇋ Active Routing Rules
Workflow Builder
Visual automation design · simulate against live data · Make.com deployment patterns
ℹ️ Prototype scope — Node drag-and-drop editing and live execution require a backend. This module demonstrates workflow logic design and simulation against your loaded data.
To deploy these workflows in production: see API Docs → Webhook Patterns for the Make.com implementation.
RUNS (30D)
–
100% success
TIME SAVED
–
this month
ESCALATIONS
–
before SLA breach
AI Triage Engine
Real-time classification · sentiment · routing
📥 Test the Classifier
📊 AI Accuracy Metrics
🏷 Top Tags This Month
SLA Tracker
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Overall Compliance
–
–
At Risk (Open)
–
escalation queued
Avg Resolution
–
–
SLA Compliance by Priority
Analytics
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⏱ Time Saved by Automation
🏷 Ticket Categories
👥 Agent Performance
Import Company Data
Upload CSVs from Zendesk · Freshdesk · Salesforce · HubSpot
ℹ️
How it works: Export tickets & clients from your CRM, download our template, fill in your data, and upload. NexusCS parses your CSV and reloads all dashboards instantly.
🎫
Tickets CSV
ticket_id, subject, priority, status…
🏢
Clients CSV
client_id, company_name, health_score…
👥
Agents CSV
agent_id, name, team, capacity…
⇣ Download Templates
API Integration Guide
Connect NexusCS to your existing CRM stack
💼
Integration Architecture — CSV import works now. Webhook patterns and API schema documented for production deployment via Make.com.
🔌 Supported Integrations
CSV export from these platforms loads directly into Import Data
✓ Zendesk — export tickets CSV → Import Data
✓ Freshdesk — export tickets CSV → Import Data
✓ Salesforce — export cases CSV → Import Data
✓ HubSpot CRM — export contacts/deals CSV → Import Data
◎ Jira / Linear — real-time sync via Make.com connector
◎ Slack — alert routing via Make.com webhook
🔑 Auth REFERENCE SCHEMA
Illustrative — documents intended auth pattern for production deployment
# Bearer token auth (reference pattern)
curl -X GET \
https://api.nexuscs.io/v2/tickets \
-H "Authorization: Bearer YOUR_KEY"
🏢 4-Step Company Setup
1️⃣
Export CSVs
From Zendesk, Freshdesk, or Salesforce
✓ Works now
2️⃣
Map Columns
Rename headers to NexusCS schema
✓ Templates provided
3️⃣
Upload
Drag & drop. Dashboards reload instantly.
✓ Works now
4️⃣
Automate
Real-time sync via Make.com webhook
→ See Webhook Patterns tab
ML Pipeline
Real-time sentiment scoring · classification · escalation engine
⟳ Pipeline Architecture
Ticket Created
Webhook or manual entry
→
Sentiment Model
Keyword classifier (JS) · API-ready
→
Score Router
Threshold rules: 0.86+ = escalate
→
Action Trigger
Slack alert · Priority bump · CSM notify
→
Dashboard Update
Health score · Sentiment heatmap · SLA feed
📈 Live Pipeline Stats
📊 Sentiment Distribution
🚨 Escalation Log
| Ticket ID | Subject | Client | Sentiment | Priority | Agent | Recommended Action |
|---|
🔌 Integration Readiness
CSV export from these platforms loads directly · real-time sync via Make.com connector
🎫Zendesk
Export tickets CSV → Import Data · real-time via Make.com
◎ Via Make.com connector
💬Freshdesk
Export tickets CSV → Import Data · Freddy AI compatible
◎ Via Make.com connector
🔧JIRA Service Management
REST API + webhook trigger via Make.com HTTP module
◎ Via Make.com connector
📄Custom CSV
Upload ticket export · auto-scored on import · works now
Active